You'll receive an email and SMS confirmation immediately after checkout. If you don't see it within 15 minutes, check spam before contacting us.
Reach out within 2 hours of ordering — after that, the order is usually already in processing and can't be modified.
Yes — free on every order, no minimum spend, anywhere in Egypt.
4–8 business days across all Egyptian governorates. Cairo and Giza tend to arrive closer to 4 days, more remote areas closer to 8. Full breakdown on the Shipping Policy page.
Not yet — currently Egypt-only. This will update the moment international shipping is available.
14 days from delivery, unworn with tags attached. Full process is on the Refund & Exchange Policy page.
Return shipping is on the customer and depends on the courier available at the time. Cost never exceeds 10% of the order value under any condition.
Yes, free size exchanges within the 14-day window, subject to stock.
Yes — every piece is cut oversized by design. Size down if you want a closer fit. Full measurements on the Size Guide page.
Cash on Delivery, Visa/Mastercard, InstaPay, Fawry, Valu installments, and select mobile wallets.
Yes, nationwide.